Business Call Screening

SCREEN YOUR CALLS TO AVOID UNNECESSARY DISRUPTIONS.

Our business call screening services provide an efficient gatekeeping solution to help control your business communications. Using customized screening, our skilled agents can filter out unwanted calls, allowing you to only engage with calls that matter. We can discern between new or existing clients, and solicitors or telemarketers, following your instructions to the letter. We offer warm and cold transfers and on-call message recording. With our script controls, you decide what calls you want to be transferred and when. Optimize your productivity and eliminate unnecessary disturbances with our tailored, reliable, and professional call screening services.

Only take the calls you want and take control of your day.

Our professional call screening services ensure efficient business communications by filtering out unwanted calls, distinguishing between new/existing clients, and executing warm/cold transfers as per your instructions. Boost your productivity and minimize interruptions with our customized, reliable screening and message recording solutions.

Someone mentioned 'customised call screening,' correct?

When you have an on-staff receptionist, warding off an unwanted caller can be as effortless as dashing out of your office door and silently insisting “I’m not here”. Utilizing CBC to filter your calls is just as straightforward, if not more secure. In the beginning, our representatives will gather the necessary information from the callers, ensuring you’re aware of who you’re allowing through or dismissing. Upon initiating a warm transfer, you may inform the CBC receptionist whether you’ll accept the call or whether we should inform the caller that you’re currently unavailable and offer to take a message.

If you provide guidelines for cold transfers, we promise strict adherence to them. For instance:
Good to Transfer: Calls Received from New Clients
Take a Message: Calls from Established Clients
No Message: Calls from Revenue Generators or Marketing Representatives

Furthermore, you are also free to specify the days and hours when you wish to receive calls, and even provide instructions for handling calls from individuals. Our business call screening is customizable to your unique needs.

How does business call screening work?

Firstly, you will need to give CBC a list of different call types that we should attempt to redirect to you or your team. This might include callers who are asking about your most recent deals or those inquiring about a product recall. Once we ascertain who to redirect, we shall construct your script.

When a caller matching your initial criteria contacts us, we’ll try to conduct a warm transfer of the call, during which we introduce the caller. At this point, you will get a chance to tell the representative whether you prefer to accept the call or would rather have us write down the message.

If you decide to take the call, that’s excellent! We’ll then hang up. But if you decide not to, we’ll inform the caller that you’re not available and we’ll take down a message for you to respond at your convenience.

Warm patching: A valuable companion for entrepreneurs.

Our representatives at the inbound call centre filter your calls in two manners, using script guidelines and warm transfers. Just let us know the details you wish to obtain from the caller before we attempt to connect them to you. You may want to know their full name or maybe just their first name and the organization they represent. If you’re occupied, we can inform them of your unavailability and record a message, or if you wish to converse with them, we can connect the call. It’s entirely your decision!

Script management: Choose which calls you want to be forwarded.

In case our warm transfers are bothering you, you have the option to set rules in your script that tell us which calls you want messages taken for and which ones you want forwarded. This can be seen as an ‘Always, Sometimes, never’ system. For ‘Always’ ones, we can directly cold transfer the call to you. For ‘Sometimes’ ones, we’ll warm transfer, giving you a choice to accept or not. And for ‘Never’ ones, we’ll just handle the message for you.

Schedule: Determine the timeframe for transferring calls.

Apart from specifying the kinds of calls you wish to be rerouted, you can also determine the timings for their transfer. Do you want to have transfers around the clock or only throughout business hours? Are you open to receiving them on weekends or only on weekdays? Perhaps you want messages for emergency calls taken in the day, and the same types of calls actively transferred after working hours and weekends. We adapt our service to fit your preferred working style.

HAVE QUESTIONS?

We’d love to hear from you!

Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.

SCREEN YOUR CALLS TO AVOID UNNECESSARY DISRUPTIONS.