AFFORDABLE 24 HOUR HELP DESK OUTSOURCING
Help Desk Services
Outsourcing your help desk to our US-based call centres offers 24/7 customer support, ranging from basic to complex technical issues, that can be customized to your needs and allows your team to focus on business growth. With experience in supporting MNCs, our agents provide solutions including troubleshooting, warranty, and billing support to ensure a premium partnership that enhances your product experience.
Layered IT support outsourcing.
The IT help desk support we provide comes in many forms, depending on your requirements. From basic tasks like resetting passwords to more advanced issues like troubleshooting a non-starting PC, our business contact centre services cover it all. Tailored to your predefined workflows, our agents can handle everything from guiding callers to locating the ‘power’ button to installing printer drivers. We work together with you to devise an inbound call centre service that aligns with your vision and fulfils your customers’ needs. Through robust scripting, we can screen calls that don’t need urgent attention from your tech team. We can address issues, resolve queries, and route callers to the appropriate Tier 2 queue in your team if required.
Highly competent US-based staff:
The calibre of support you receive stands on par with the quality of the product you purchase. As partners of CBC, you get access to friendly, skilled, round-the-clock, US-based call centre representatives. We specialize in help desk outsourcing, which is reflected in how our agents represent your company, making it seem as though callers are interacting directly with your team. Our representatives, equipped with both technical proficiency and customer service abilities, are ready to impress your customers at each interaction. Issues with your product will not dampen their spirit, given the presence of a supportive voice ready to always assist.
The expertise you demand:
Our experience spans across businesses of all magnitudes, from small-scale firms to large companies working in sectors such as wireless services, retail, hospitality, technology, PC manufacturing, and consumer electronics. Our range of help desk solutions encompasses:
- Issue rectification
- Escalation management to Tier 2 or 3 teams
- Addressing software glitches
- Hardware diagnosis
- Warranty service
- Troubleshooting technical repairs
- Billing dispute resolution
- Logistical support
The cost-efficiency you covet:
Managing an in-house help desk could be a costly headache, with expenses running beyond just maintaining technology, adopting software and handling payroll. It also involves the worry about managing staff timetables while ensuring first-call resolution and average response time goals are met. By entrusting your tech support to CBC, you can concentrate on enhancing your business and product line, while also reducing your support expenses. With options for both dedicated call centres and shared agent schemes, we can scrutinize your requirements and recommend the most economical solution.
We rely on technology every day. And when that technology goes haywire, we need fast, live help. Where creating your own inbound call center can be a nightmare, outsourcing to CBC is a dream. Our professional and friendly agents are available 24/7/365 for Tier 1 technical support requests. When your customers need help, we’re available.
LIVE OUTSOURCED TECH SUPPORT SOLUTIONS
Features
- Hardware and software help desk
- Customer service inquiries and information
- Computer and data recovery IT help desk
- Products and services information hotline
- Assistance with Internet and website navigation
- Tier 1 technical support available
- Experienced and professional staff
- Bank and financial services help desk
- Billing, account inquiries, and accounts payable
- Customer complaint resolution help desk
- PCI compliant and ISO27001 certified
- US based call center location
- Bilingual and multi-lingual support available
- All calls are recorded and available for you on-demand
HAVE QUESTIONS?
We’d love to hear from you!
Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.