Live Chat Outsourcing

TURN ONLINE TRAFFIC INTO SALES

Outsourced live chat customer service quickly answers questions and keeps consumers engaged on your site, enhancing sales and customer satisfaction. It provides on-demand support, helping customers even when you’re unavailable, cutting down resource-draining calls and offering a convenient support channel directly on your site.

Introduce another customer service platform:

Besides the essential live telephone support, live chat is a significant component in achieving a fully inclusive marketing and customer service approach. Live online chat offers immediate customer service to your website visitors or software users. Providing outstanding customer service means being reachable via the communication channels that customers prefer, which implies the inclusion of web chat.

Enhance customer service and accelerate sales:

No one enjoys waiting. Research indicates that online customers prefer chatting for solutions rather than taking phone calls. That’s when our live chat agents step into the picture.

Cultivate exceptional customer relationships.
Offer an alternative support channel to your customers.
Accelerate customer service.
Amplify your brand’s persona.

Around-the-clock chat outsourcing:

Possessing live chat software and awaiting visitor interactions is an effortless task, particularly during regular office hours. However, the obstacle arises in locating an employee to handle chats beyond regular hours, on weekends, or during multiple chat situations, or periods of unavailability. With our managed live chat outsourcing, we guarantee that agents will be available whenever you require them. By outsourcing to our 24-hour call centre, we ensure the constant availability of live chat operators to interact with your website visitors. We continue to secure deals and assist customers even while you sleep.

Minimize incoming calls and expand your live chat services:

If your internal support team is inundated with calls which are draining resources, incorporating a live chat facility can be immensely beneficial. Live chat not only assists in decreasing the volume of incoming phone calls as customers will have another support facility at their disposal, but it also simplifies the process for customers to ask for help since they’re already browsing your website, resulting in a mutually beneficial situation.

Using our outsourced live chat operators is a great way to bridge the gap between those customers who would rather call for sales or customer service, and those who would rather email or fill out a support request. From better lead conversion to happier customers, there’s no reason why any company wouldn’t want 24/7/365 live chat coverage.

24/7 LIVE CHAT OUTSOURCING GROWS BUSINESSES

Features

Around the clock multi-channel support
Ability to integrate with various chat software
Increase your sales conversion rates
Live chat call center agents available 24/7/365
Live chat outsourcing for sales and support

HAVE QUESTIONS?

We’d love to hear from you!

Losing customers is inevitable. Even the best companies in the world lose customers from time to time. However, you don’t need to leave it up to chance for those customers to reengage with your company. If you’d like to explore our outbound winback campaigns, we’d love to hear from you! Contact us and we’ll reach back out to give you the lowdown on our outbound solutions and how we can help your brand.

TURN ONLINE TRAFFIC INTO SALES